All products are checked prior to shipping, so it is unlikely that any product received will be faulty, however If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund. All domestic returns are subject to us receiving the item back within 7 days of receipt of your purchase. International Orders within 14 days of receipt of the order. We do not exchange or Refund for “change of mind” purpose. Sizing issues can always be solved by exchanging your item.
Please Note: Fit Freak will not exchange or refund if these requirements are not met. We do not issue refunds for non-faulty items but will issue a store credit upon receiving your return.
Please examine the product before removing tags and wearing. Once the garment has been worn and shows signs of sweat or makeup – it cannot be returned.
Items must be returned with their original packaging and must still be in an unused and sell able condition. Please be advised that the customer is responsible for shipping fees if he/she chooses to return or exchange an item. Shipping Costs are not refundable by Fit Freak.
To return an item, please Contact Us and please include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you are requesting a refund or Exchange
- If you wish to exchange it for a different item, please include the name and item number of the replacement item